Welcome to our community forums and thank you for your first posts. on 16-09-2022 08:23. If you’re not offered QuickStart or would rather have your. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. It didn't arrive and the next. . If you have a tech booked they would have the equipment. - View Collect+ stores on a map. Virgin Media’s service is not activated too in the new address requested. SpeedDelivery of your equipment to store via Yodel is free. Poor service Yodel, no delivery. . My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. We would like to show you a description here but the site won’t allow us. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Deal. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. The talks between Virgin Media O2 and. Yodel failed to deliver. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. I don’t know what to do, each party is putting the blame on the other and I’m the paying. GXO has collaborated with Virgin Media since 1999. My Virgin Media App. . in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. If you didn't arrange your return through the app, you can find. FREE Virgin Media Returns | Collect+ delivered by Yodel. We would like to show you a description here but the site won’t allow us. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. I've had a new 360 box. Options. I tried to contact Yodel customer service. . I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. - Track the progress of your returns. O2 shop or local council recycle yard. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. To whom is May concern. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. So I went outside my house no package,. Clearly there has been a hiccup between VM & Yodel and I’m now left without. The Gamer Lounge. Zavvi. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. . Seems a shame to throw in the bin plus don't want a bill from Virgin. We will also take a photo of your parcel when we’ve left it in a safe. £45. I spent hours trying to get some info ou. on 16-03-2023 19:38. Options. 3 weeks ago. 09/11/23 14:35. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. . I'm moving into a new place and the only information I've recieved is. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. Yodel strikes again. on 28-03-2023 08:11. Options. Browse Virgin Media Virgin Media Community. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. ) Need help? Visit would like to show you a description here but the site won’t allow us. Joining in. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Some of you may already be aware of this company. Received into MITCHAM DEPOT. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. This is a common and effective way to try and control web traffic and customer volume. Account - Cable. Now I have. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Deal. SpeedWe would like to show you a description here but the site won’t allow us. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Thousands of Yodel stores nationwide. I’ve chased Yodel and they have promised to deliver tomorrow . No setup fee is available on all bundles, broadband & phone, and broadband only packages. I checked the delivery tracking and it notified me that the parcel has been returned to sender. Please have your parcel tracking ID ready. Thanks for posting, and a warm welcome to our Community Forums. 44pm and the. on 02-02-2023 09:43. The Voice. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. 15/11/23 09:44. 00 guaranteed… Thanks for reaching out to us regarding your issue. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Unfortunately we don't use the Openreach master sockets as they are BT only. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Str33t. - 4856480Send a parcel with Collect+. Please choose the Yodel Store of your choice and let us do the rest. . @virginmedia. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Despatched from BOREHAMWOOD DEPOT. but I can't. Sports Direct. on 22-04-2023 10:15. Joining in. Hub 3 stuck at Yodel. Kits returned on 26th March, 2022 via Yodel as you intructed. Entertain me; Broadband Deals. Mobile Your Account. . Hopefully they can reconnect the older hub for now. But surprise surprise, nothing. Sign in . Options. We would like to show you a description here but the site won’t allow us. I have looked everywhere. Asked webchat today, and was advised I would be giv. Horrific service from Virgin Media !!! on 21-09-2022 16:05. If you choose to have the equipment delivered to your. All materials are recycled using our UK downstream partners. 15 Comments. Processed at National Hub. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. See Deal. . Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. Number of inclusive HD channels depends on package. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. Horrible, they treat customers like you own them something. Being returned to Virgin Media. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. Virgin Media;. But until Thursday evening, there is no delivery, no update, nothing. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Created Sep 23, 2009. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. The items were not ordered or paid for by me. on 25-04-2023 17:04. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Please respond to this when you can and we'll proceed from there. i. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. consumer polling and social media complaints. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. PER MONTH. Or stream, control and manage. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Community Natter. We would like to show you a description here but the site won’t allow us. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Good afternoon. on 02-12-2021 17:04. Yodel say I have to speak to Virgin to get the package re sent. Hello. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. We would like to show you a description here but the site won’t allow us. Forum; Apps. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. on 30-05-2023 13:29. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. i. All the documents were signed , all. Yodel stole my parcel. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. So you won’t need to hop around. GXO has collaborated with Virgin Media since 1999. . . Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. We would like to show you a description here but the site won’t allow us. Max20000. Joining in. It is not on any of the emails or texts sent to. Unfortunately I didn't received any package tracking number nor text with delivery details. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. the delivery itself is completely legit and all in my name. Browse Virgin Media Virgin Media Community. Most QuickStart kits have just 6 cables, connectors and powerlines to. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Sports Direct. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Yodel can bring your QuickStart kit to your door or can be delivered to a Yodel Store – whichever’s most convenient. We would like to show you a description here but the site won’t allow us. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. Yodel, returned to sender. The real trick to leaving an impression during The Voice Blind Auditions is to give the. Networking and WiFi. If your parcel is able to be rearranged, you will see the options that are available to you. How to track a home delivery. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. 09/11/23 11:22. Re: Virgin parcel scam. The issue is there was more than one item in the parcel. We would like to show you a description here but the site won’t allow us. I sent it back using the packaging sent to me and using collect plus. QuickStart, set up and connections. The deliveryman noted that the box was left behind the “bin”. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. - Track the progress of your sent parcels. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. About GXO Logistics. Received email on the 19/7/21 to advise my ord. Hub 3 stuck at Yodel. All the documents were signed , all. Scroll down and click on create new label. . We would like to show you a description here but the site won’t allow us. It's disappointing howe. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Security matters. My Virgin Media App. No hub and no tv box…. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. If you can get Quickstart, you can choose one of two delivery options. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. We would like to show you a description here but the site won’t allow us. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. Very. No still no tracking number. Switched. Chatter and natter. Please choose the Yodel Store of your choice and let us do the rest. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Options. I don't work for Virgin Media. No recent parcel is showing under your name and address. Account - Cable. Yodel stole my parcel. Anything else on the BT network you could just use. Although this question has appeared before the answers vary and I need definitive advice. Yodel returned to sender. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. When I got there Yodel's customer service said that the package was. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. How to track a home delivery. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Virgin Mobile. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Further exclusions & legal stuff apply. I'm sorry to hear you haven't received a confirmation text for your timeslot. Options. . @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Virgin Fibre Areas only. They’d gone to anothe. I tried to contact Yodel customer service. Browse Virgin Media Virgin Media Community. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Browse Virgin Media Virgin Media Community. As you can see from the above, they don’t have any record of any parcels due for my address. Having issues? We help you find out what is wrong. Stay safe online. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. Virgin Phone Switchover. (England) I bought a mobile on contract from virgin media. backtothefuture. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesOptions. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. Options. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. on 21-11-2022 15:03. From £ 38 a month. wonkydragon. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. Packaging We would like to show you a description here but the site won’t allow us. She called back and left a voicemail confirming that it was booked in and would be. Virgin mobile - yodel delivered me some one elses parcel wow. We would like to show you a description here but the site won’t allow us. Stream box and remote remain property of Virgin Media. In response to Zach_R. Absolutely crap service. Account - Cable. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. Have been 3 hours on chat waiting for a human to contact me, with no success. Options. Networking and WiFi. Mobile Your Account. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Watch out Samsung!We would like to show you a description here but the site won’t allow us. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. The advice was to recycle the old hub. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. once the package has been entrusted to the Yodel network! 0 Kudos Reply. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. Go to Account settings, then Account details b. Apparently the tag could be damaged or missing and they can't find the parcel. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power. He assisted me with that but not beyond that. She called back and left a voicemail confirming that it was booked in and. I've received no communication from virgin addressing this, in fac. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. on 04-02-2023 10:23. 5 months ago I was upgraded from Hub 3 to 5. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Re: Yodel. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Please stop sending me endless harassing texts. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. i. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. . I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). I am now. Quickstart is the quickest and easiest way to setup our services. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Two different men tried to retrieve the parcel from me but I. This sometimes will give you an estimated time too. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. consumer polling and social media complaints. Yodel Delivery due tomorrow - No tracking and no order showing. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Now I have. Shop. I contacted their support team via live chat to be informed it would be delivered Wednesday. Reece_MH. Simply select the track your parcel link in the email and enter the code to get the latest update. Re: Yodel (oh god, no) email when. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. In response to Steven_L. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Stay safe online. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Virgin Media. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. We would like to show you a description here but the site won’t allow us. Mobile Your Account. There are now several posts on here about this scam which has happened to me in the last week. I'm a Very Insightful Person, I'm here to share knowledge. Excludes all third party directory enquiry services. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Sign in . Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week.